I’m not a computer designer, coder, or programmer, but I have been using computer applications for more than thirty-five years, and I continue to be amazed at how many applications whose use is said to be “intuitive,” and then discovered that I had no “intuition.”
For example, getting to use the flashlight ap on my IPhone. The instructions seem simple enough. Swipe up from the bottom of the main screen. Except that didn’t seem to work, except occasionally, and I almost gave up on trying to use it. Eventually, I figured out why it didn’t usually work for me. For that “swipe” to work reliably, it has to be done holding the phone in one’s right hand. I’m left-handed, and to make that swipe work means either shifting the phone to my right hand, or using two hands in a most awkward and unnatural way. Yes, it’s intuitive… if you’re right-handed.
After more than fifteen years of using Word, I have yet to figure out what combination of keystrokes suddenly resets the page from a single page, centered on the screen, into multiple pages… or separated half-pages. Nor is it clear why if I type too fast and hit three keys, I’ve closed the document I’ve been working on without saving it, despite the fact that I’ve programmed Word to autosave anything I exit. I know it’s a speed key function, and I’m certain there are instructions somewhere, but I’ve never been able to find them.
Nor are improvements always better. In older versions of Word, I can do a keyword search of every file in a directory. Not so in later versions… or at least not so in any way I can discern. For the most part, I’ve had to learn, by experimentation and trial and error, a great many of the capabilities and functions of a great number of programs because very few of those functions can be accessed intuitively – unless you’re a programmer.
So don’t tell me it’s intuitive. Just label it as “requires previous familiarity with precursor or similar systems and considerable trial and error because instructions are either opaque or non-existent.”