Walgreens has 9,000 locations in the United States, and, this week, in something like 200 of them, pharmacists are walking off the job, citing stress, understaffing, changing schedules at the last moment, and inadequate training for pharmacy staff.
This couldn’t come at a worse moment for Walgreens, whose stock value has roughly dropped fifty percent over the last year, and whose earnings aren’t improving significantly., and whose CEO departed recently. The company blames some of the problem on the fallout from fewer Covid vaccinations and says that the walkouts are limited to a few stores.
But, from what little I’ve seen, the problems are far worse than the company admits, and affect more than just a few locations.
We have a single Walgreens here in Cedar City, and it’s also where my wife and I get vaccinations, as a great many people do, because there aren’t that many options in Cedar City. It’s also not one of the stores cited as having walkouts.
Two years ago, I could call the store and get an appointment for a vaccination. Last year, Walgreens implemented a mandatory national vaccination schedule. Even if the pharmacy was empty, you had to go online to get an appointment.
This year I scheduled an appointment for Covid and flu vaccines. When I arrived, I was told that the Covid vaccine hadn’t arrived and that the store hadn’t been told the vaccine would be delayed in enough time to contact people – if, indeed, they’d had enough staff to do so, which they didn’t. Now… the staff was pleasant, and apologetic. And I got the flu vaccine quickly, with little fuss … and waited to reschedule the Covid shot. I also noted that the pharmacy staff never stopped moving, except to wait on people or answer the telephone.
When my wife went to get her vaccination, after the Covid vaccine arrived, despite the advance registration, the waiting time was forty-five minutes because the pharmacy didn’t have enough staff.
I’ve thought back, and over the past three years, that Walgreens appears to have changed almost all the pharmacy staff at least three times. I’ve had a different pharmacist or pharmacy tech give me a shot each time, and yet there are never more than five or six people working in the pharmacy.
So… I’m inclined to believe the pharmacists who attribute the problem to management, and I also suspect that management needs to pay more attention to operations than to the stock price.