Several days ago, a former student of my wife called, frantically trying to locate an original copy of music he needed – by the next day. Last week, her department chair informed her that a special grant was available for her opera program, if she could submit the paperwork by Monday. Now… he had been informed that she was leaving for a singing appearance the next day and would not be returning until Monday evening… and he’d had the information about the grant for almost a month. And more than once I’ve had editors of periodicals [not my regular editor; he knows better] request corrections to proofs in a day or two.
What gives with people these days? Now that we have instant messaging and email and networks, etc., it’s as though half the population, if not more, believes that everything can be done instantly… and that everyone is instantly available all the time. Yet often these demands and requests involve material objects that can’t be produced or located instantly. Electronic instantaneousness doesn’t translate automatically to instant physical production, especially of objects involving more than text, a fact that is increasingly lost on many superiors. Nor is everyone always physically located where they can comply with such requests and demands. Yet the creation of near-instant communications has created the illusion for many that everything is instant.
Even when someone is present and ready, these last-minute requests and demands create the danger of fast and shoddy work, often with little or no oversight and review. For the most part, speed is dangerous. This fact is certainly recognized in areas such as aviation and various racing sports, where great attention to detail is the hallmark of those who are successful. There’s all too much truth to the truism that “speed kills.” But the dangers of speed appear far less well-recognized in business or education, or finance, despite such mishaps as the flash crash of the stock market several years ago, or the more recent mishaps dealing with a portfolio of stocks handled by a large market-maker, caused, incidentally, by the adoption of new trading software designed in part to speed trades. And the use of fast electronic processing by shoddy mortgage firms has doomed many homeowners to unnecessary financial ruin.
There’s a huge difference between planned and careful use of speed and laziness, incompetence, and procrastination enabled by rapid communications… and it’s well past time that individuals, not to mention organizations and their leaders, recognized that difference.




