Just last week, one reader made the observation that, in the case of “instant communications,” people were the ones who decided the use of tools in the fashion I decried, and that it wasn’t the question of the tools, but that the problem lay with people, “as usual.” I have to say that, while I’ve always been a supporter of “not blaming the tools,” something about this view bothered me, and I think the issue boils down to a question.

Are there “tools” or institutions that influence people toward “bad” or “uncivil” or “unethical” or even “unproductive” behavior, by their superficial attractiveness or other attributes?

Moreover, do we tend to minimize the negative impacts of these tools because their other attributes overshadow in our minds –or emotions — their true costs to both individuals and society?

I’d certainly submit that this may well be the case with modern communications technology. Psychologists have already determined that computer/games/cellphone type equipment is highly addictive to certain personalities, and, as I noted earlier, instant communications seem to foster a rather wide range of behaviors that are either impolite, unethical, counter-productive, or just plain illegal. Obviously, the technology, as that reader noted, is not at fault, but, nonetheless, with the wide-spread use of that technology, we’re seeing problems we didn’t see before, or at least not on the wide-scale scope and severity as at present.

Another tool that has engendered incivility and an extremely high number of fatalities is the automobile. Because of its convenience, its utility, and its versatility, we don’t want to do without them, and certainly there’s nothing inherently “evil” about cars, except perhaps in the eyes of greenhouse extremists. Yet… what is there about a car that provokes human behavior that ranges from merely stupid to downright lethal? Vehicle deaths in the United States are something like three times homicides, and for the last 60 years have totaled two and half times the wartime combat deaths of U.S. service members. What persuades theoretically rational adults to drive a car when they’re so intoxicated or high that they can barely walk, or to cruise the highways at speeds more suited to the Indianapolis 500? Why do normally sane individuals become maniacs when cut off by another vehicle in rush-hour or other traffic? Why, when studies show that cellphone use, and especially texting, while driving impairs drivers more than drinking, do so many people persist in combining these lethal behaviors? Certainly, the car didn’t beg them to do it.

Firearms are another case in point. Like it or not, they’re implicated in nearly 30,000 deaths a year, roughly 47% being suicides and 48% being homicides. While guns don’t pull their own triggers, a prevalence of firearms does result in higher death rates. This may be simply because they’re more effective than other weapons, but that effectiveness combines with human nature to result in a rather high body count… particularly in the U.S.

Another area is electronic music. While seldom fatal, the ability of amplified music to penetrate thick walls and sealed vehicles is resulting in increasing hearing losses among listeners, usually younger people. And, of course, hearing losses must be compensated for by higher volume levels… causing greater hearing loss… and none of them ever seem to consider turning down the volume.

Likewise, the institution of ubiquitous fast food and other forms of “instant nourishment” has resulted in an epidemic of obesity in the United States. Again… the food didn’t drag people into McDonald’s or whatever instant cuisine establishment might be an individual’s choice, but the prevalence of such establishments clearly biases people toward eating habits that mitigate against good health.

So… while such tools and institutions do not in themselves require unfortunate results, does their presence and ease of utilization result in an influence that is biased toward less than optimal human behavior? If so, can and should we ignore that influence by arguing that such less than optimal human behaviors are solely personal decisions?

No… it’s not the tools, not exactly, but… I have to wonder whether the tools are somehow stronger than some people’s common sense and willpower…or whether an awful lot of people are “intelligence impaired.”

The other day, my wife had a local singing engagement for a community event, one of those things she and other members of the university community do gratis. Before she started teaching for the day, she checked her email and saw nothing urgent. Because she teaches straight through for eight hours on Tuesdays, as she does on most days, she did not have a chance to check her email again until after five o’clock. At that point, she discovered that the community event organizer had now asked her to sing an additional song — one not even mentioned previously — that was printed in the program… and she was singing that evening. Fortunately, my wife knew the song, but she never had a chance even to rehearse the song with her accompanist. Needless to say, she wasn’t pleased about the situation, because it’s hard to perform as well as one can without some advance preparation, and refusing to sing doesn’t set well with the audience or the local organizers. She said nothing, sang well, and everyone seemed pleased… but it still bothered her… and me.

The day before, she had a senior student email her a request for a faculty recommendation for a graduate school application — less than a day before the application and recommendation deadline. Routinely, incoming freshmen think nothing of putting off doing assignments until hours, if not minutes, before they are due — and many keep doing this for weeks and months. While this has historically always been an academic problem for some students, it’s now endemic with the vast, vast majority of incoming college students. Some never learn, and usually flunk out, despite test scores and grades that indicate that they have the intellectual ability to do the work. Every year, students applying for jobs or graduate schools wait longer and longer before they contact faculty, clearly never thinking that, first, the faculty member may have other commitments, even other recommendations to write, or, second, that it does take time to write a decent recommendation.

More than infrequently — and with distressingly increasing frequency over the past year — I’ve had people request information, wanting it “now,” for deadlines, etc., even when they’ve known of the need for weeks or months. I’ve checked with offspring who are in various positions in business, and they report the same phenomenon. Almost no one seems able to: (1) plan ahead and (2) realize that accurate information and/or work products can’t be reliably produced “instantly.”

Yet with “instant” communications, from email to Twitter to cellphones, more and more people are equating instant access to instant results. There seems to be a subconscious process whereby people think, “If I can get to you instantly, why can’t you get back to me instantly, and with what I want/need?” The additional problem with all the instant access is that if you don’t reply, you get more emails and messages wanting to know why you haven’t replied to the point that less and less real work tends to get done, or people have to work longer to get the same amount of work done, because they have to keep responding. Now… it’s easy for someone like me to say, “Just ignore them until you have time to get to them.” The problem is that too many of the instant communications come from superiors, and ignoring insistent superiors is a quick way to end up where you don’t have to respond because you no longer have a job. Even if you can quickly delete the non-important messages, that takes additional time. In my wife’s case, despite a spam filter, she routinely receives two hundred plus emails daily. Most are junk, but she still has to wade through them and delete them, or her system starts rejecting all email because her inbox is too full, and then she misses the important ones.

More telling is that this instant access mindset ignores the fact that most requests or orders or requirements that are conveyed can’t be addressed instantly — and especially not accurately. This pressure for providing things now is already leading to inaccuracies in everything from news reports to the information on which business and political decisions are being made. It also ends up delaying production and creating unnecessary stress from education to the work-place.

Then, to top it all off, electronic media are perfect for exhibiting passive-aggressive tendencies. When you really need information, especially from someone who doesn’t report to you, the failure to reply, even after days, or weeks, can be incredibly irritating… and non-productive.

Now… tell me again why instant communications are so wonderful.

A number of pundits have talked about the need for accountability in our society, but in practice most of this talk has led nowhere.

Despite years of rhetoric, testing, and all sorts of initiatives in education, all the way from primary schooling through universities, the actual outcomes of American education have declined. I’m not talking test scores. I’m talking about the ability of American students to read, write logical and coherent paragraphs and papers without coaching, and to be able to think and make and understand logical arguments. Initiative after initiative has demanded greater accountability on the part of teachers. I’m not against teacher accountability, but it’s only half the accountability problem in education. Like it or not, students have to be held accountable for their learning — and they’re not. Instead, teachers must spoon feed, must inspire, must somehow get the students to learn. Why doesn’t anyone want to admit that, until students are also held accountable, the “education situation” won’t ever be improved?

Our financial system offers other cases in point. Little more than a year after the melt-down of the financial system and the near-collapse of the stock market, the investment banks and hedge funds and all-too-many of the other high fliers are at it again, paying enormous bonuses to executives, generally for those who can multiply profits to an obscene degree. Simply put, there is a risk-reward trade-off. The riskier the venture, the higher the reward, but the greater the probability of failure. The problem here is that the individual trader, hedge fund manager, etc., doesn’t face personally the magnitude of the downside. I have great doubts if many of them would be quite so interested in such jobs if they — and their CEOs and superiors — had to repay the money and then spend the rest of their life either in jail or working at a minimum wage job to repay what they’d already spent because they lost billions for other people. While the corporate structure was initially designed to limit liability, so that corporate failures didn’t destroy individuals, what everyone who designed the structure failed to foresee was that the structure effectively destroys accountability, and the larger the corporation, the greater the destruction of personal accountability. When a trader can walk away with hundreds of millions, does it really matter that much if he or she will never work in the field again?

The banks have jacked up consumer credit card rates, on average, to over 20%, partly because the federal government is trying to take away some of their least ethical and most profitable “charges,” such as $35 fees for $3 dollar ATM overdrafts. A major reason for the higher interest rates is because, first, the banks never priced their ATM/credit card services at their cost level and were using fees to cover costs and profits, and, second, because far too many consumers were less than accountable for paying when they ran up huge credit card bills — prompted by media advertising that further undermined accountability by encouraging people to buy, buy, buy…

Politics offers another lesson in accountability, if from the other side. Because of the intense media scrutiny of politicians, virtually all officials elected on a federal level are indeed held accountable — but they’re held accountable for what their constituents want… not for wise decisions. That was one of the reasons why the founding fathers designed a different system with various checks and balances that we’ve destroyed in the name of greater democracy… and that has led to less real accountability.

Our electronic communications and purchasing systems further undermine accountability. A thug who mugs someone for $50 has a far greater chance of being arrested and imprisoned than does a scammer or a phisher who uses the internet to con hundreds of thousands if not millions of dollars — and we’ve set up the system in such a way that it’s effectively impossible to find such con artists, let alone to hold them accountable.

Given the way in which we’ve undermined accountability, the real wonder is not that the instances I’ve mentioned have occurred, but that there haven’t been far, far more than what we’ve experienced.

Recently, there have been a number of articles about the failure of economics and its metrics in predicting and reflecting on the “health” of the United States. Much of the criticism has focused on the use of GDP [Gross Domestic Product] as a leading indicator. Unfortunately, such criticisms, while having statistical and economic validity, have the result, whether intended or not, of shifting debate from the larger problem.

The larger debate has been around for a very long time, but with the growth and power of the “market economy” and those who benefit directly, and often excessively, from it, those earlier misgivings tend to be buried in the detritus of history. There was a reason why William Jennings Bryan rallied millions behind his presidential campaign in 1896 when he campaigned against what he saw as the Republican plutocrats with his slogan that “you shall not crucify mankind upon a cross of gold” Although technically a speech for bimetallism, the slogan reverberated though the west, the laboring class, and poor farmers. In his poem “The Gods of the Copybook Headings,” Rudyard Kipling pointed out exactly what happens when the “gods of the marketplace” become paramount. The Russian revolution, while it might have been directed by goons and disaffected intellectuals, was paid for by the blood of the poor and disadvantaged, as was the more recent Cuban revolution and the rise of Fidel Castro. The current American rage against investment bankers and the “market” also reflects a gut-level feeling on the part of most Americans that valuing everything in dollar terms is somehow wrong, even as we react to commercial after commercial that insists happiness and success come from acquiring this and that, and more in general.

Yet the reaction of the financial, economic, and political leaders has been to address the shortcomings of the “market system.” Too many of these leaders and too many of both the critics and those who feel that the “GDP Problem” is resolvable are ignoring the critical assumptions that lie behind the use of economic statistics to define, for want of a better term, “national prosperity.” The first assumption is simply that, given modern methods, anything of value is commercial and can and should be able to be valued and quantified accurately. The second is that, in economic terms, those things that cannot be valued and quantified in hard and measurable terms are of lesser or no value. Now, I’m well aware that my statement of the second assumption will scarcely go unchallenged, but in economic and public policy terms, there shouldn’t be any dispute. For example, almost no business or corporation put an economic value on their acts that degraded the environment until governments stepped in and assigned values, essentially by fiat, in the form of fines and regulations. At that point, and only at that point, did the environment become valued in economic terms. The same sort of reaction occurred with regulations on child labor and wages.

Before going on, for those who may think that I am being excessively “liberal,” I want to make several basic points. First, like it or not, every working nation or region needs to maintain over time a viable market-based economy. You cannot trade, purchase, or sell goods or services without a societal mechanism for doing so, although there are many variations on “market economies,” some better and some worse. Second, market systems work best for goods and services that can be easily quantified and valued, and the harder and more removed such quantification and valuation are from the day-to-day ebb and flow of commerce, the less accurate and the less reliable any valuation is. Third, because market systems are imperfect, large systems need various restraints or rules. Too few restrictions, and one has the worst excesses of the American robber barons or the current Russian commercial oligarchs. Too many restrictions, and one eventually has no market system at all, but a government-run and badly administered [because it cannot be administered well by anyone, given the complexity involved] command-and-control system, which usually results in a black market, if not several.

The rush to find better quantification of everything in life effectively presupposes that everything can be quantified absolutely. But can everything of value and worth really be quantified in economic terms? By adopting a market-based approach to everything in society, as we seem well on the way to doing, we seem to have forgotten, at least in terms of laws and national policy, that when we try to place a dollar [or euro or yuan or yen] value on everything, that which cannot be quantified accurately, or quantified at all, tends to be undervalued or not valued at all.

Recently, I’ve been seeing ads on television citing the fact that the United States has one hundred years worth of undeveloped natural gas — with the implication that this is some vast enormous reserve that should be immediately exploited. The question that comes to my mind is: “And then what?” What energy sources will be available to my children’s grandchildren? This ad points out, effectively by example, that there is little or no value to preserving resources for future generations. It ignores the costs to future generations of having to use more expensive fuel sources — or perhaps having none at all.

What few policy-makers seem willing to admit is that there are whole sectors of life and the world that the market system cannot value accurately, nor will ever be able to do so in cold economic terms. Some of these are: the value of an individual life; the value of the survival of the human species; the value of an integrated and functioning world eco-system; the good health of an individual; the pursuit of happiness; freedom; freedom from hunger… That list is far longer than any policy-maker wants to consider in realistic political or legal terms — and none of them can be valued accurately in economic terms.

For example, how does one value a human life? Some economists will say that we have established a de facto value for human life by the terms of either life insurance or the health and safety regulations we have put in place over the past century or so. But consider the terms of those regulations, or of life insurance. In life insurance, the death benefit is based strictly on the level of premium one is willing to pay. In government regulations, the value of a human life is determined by comparing the cost of implementing the regulation and dividing those costs by the total estimate of “lives saved” by the regulation. In addition to the very real difficulty in estimating the number of people who might have died, there is also the problem of, if you will, quality control. Are all lives the same? Are all lives of people of the same age even the same? Will a child grow up to be a drug addict who is a drain on society or a Nobel prize-winning scientist? If all lives are valued the same, then the process says that human accomplishment means nothing. If they are not, how does one determine what makes one life more valuable than another?

Geology and science suggest rather emphatically that at some time in the future, a rather large or moderate chunk of rock or other cosmic debris will slam into our lovely planet, and millions, or billions, or all of our species will die. It’s not a question of if, but only of when, or whether we do ourselves in before that occurs. We have yet to come up with the comparatively few millions of dollars necessary to scan our solar system to see everything that might be headed our way. And why is the value of species survival quantified at less than the cost of a few bridges to nowhere?

As a culture, we seem unable not only to grasp, but to act in realization of the fact that there are real values, perhaps greater values, to aspects of life that cannot be quantified than to those to which a dollar value can be firmly pinned. Yet dollar certitude remains what we as a society hold to. Is that because Madison Avenue has told us so… or because the majority of us are unable to say that some things are more important than the no-longer-so-mighty dollar?

Have you noticed that very few teenagers actually “date” any more? Instead, they just “hang-out” with their friends. From what I can tell, the “consensus” is that this is more “natural.” Well… it’s more in line with the patterns of our simian relations and ancestors, but “natural,” contrary to current pop culture, isn’t always better. Dating, as practiced by previous generations, required the male to request that a particular female accompany him to a predetermined event, such as a movie or a dance or dinner, for a limited period of time. This required advance planning, preparation by both parties, conversation between both, or an attempt by both, and an expenditure of time by both parties, as well as resources on the part of the male. While some women contend that the expenditure of resources by the male was an attempt to gain sexual favors, that attempt did cost the male resources. “Hanging out” achieves the same results, perhaps even more easily for males, from what I can see, without any commitment of anything on the part of the male. It also dispenses with advance thought, planning, and similar other activities required of adults in society.

Along a similar line, the “consensus” appears to be, in general, that the single-sex college dorms of the past are outmoded, and that college students are better prepared for life by co-ed dorms. While this view has not been universally adopted by all universities, most appear to have given in to providing at least some co-ed dorms. Yet a study published last week indicates that co-ed dorms result in nearly twice the rate of binge drinking among their inhabitants.

Then, there’s clothing. The teen-aged consensus, in recent years, appears to have been to minimize personal appeal and maximize bad features. Low-slung pants too tight above exposed midsections create an impression of corpulence for all but the anorexic woman. Baggy trousers drooping to the back of the knees give even the most trim of young men the impression of bad personal sanitation and slovenliness. Backwards baseball caps not only don’t shade the face, but they also heighten the vacantness of expression in the eyes of all too many young men. Watching the results of teen-aged girls’ consensus decisions on what to wear is frightening, because so very few of them ever choose clothing that is either attractive and tasteful or maximizes their attributes and features. Yet… they talk about what “looks good” when they really mean that they want to wear what everyone else is wearing, no matter how awful it appears on them. It reminds me of an ancient SF story where the men come out of the latest “fashion show” green and nauseated, unable to even approach the women wearing the latest “high fashion” — later revealed to have been designed by aliens to stop human reproduction.

Bad consensus-driven decisions aren’t limited to teenagers, by any means. Wall Street exemplified that with its thoughtless consensus agreements to leverage capital to the hilt through excessive reliance on financial derivatives and similar Ponzi-like devices, and the heads of all too many firms embraced devices they didn’t understand because everyone else on Wall Street was doing the same thing, another form of consensus.

Another consensus is the American idea that every teenager should get a college education. The problem is that possibly as many as half of those young adults either aren’t capable of doing true college level work or aren’t interested enough to do so. Rather than debunk this “consensus” idea, American society has pressured public institutions to water down higher education, although they don’t call it that. The terms that are used include making education “more accessible” or “more relevant” or “more appealing” or “adapted to individual learning styles,” etc. The result is that something like half of entering college freshmen cannot write a coherent and logical essay totally on their own and that to obtain a true higher education now requires additional years of post-graduate study. The other result is that society wastes an incredible amount of resources on individuals who benefit little — except in getting a paper credential that has become increasingly devalued.

The consensus problem isn’t new to society, although it’s more pervasive in the U.S. today. There is a famous line in Handel’s Messiah — “we, like sheep, are gone astray.” Those words were penned in 1741, but they’re even truer today because consensus is based on comfort and agreement, just as in a herd of sheep, and in difficult times, the best decisions are seldom developed through consensus. There’s a tremendous difference between forging consensus and deciding through consensus. The consensus of the British people in 1938 was that appeasement was the best way to handle Hitler and that Winston Churchill was a warmongering firebrand. The consensus of the American people in 1940 was that the United States could avoid war. The consensus in the U.S. in 2006 was that prosperity would continue indefinitely.

In these cases, consensus was wrong, with disastrous results.

Obviously, every society needs to reach consensus on its laws, customs, and political practices and decisions, but that doesn’t mean that sheep-like group-think is the way to reach that consensus. In the past, hard issues were debated, legislated, modified, to a large degree by those who had some considerable knowledge of the subject. Today, in all too many groups and organizations, for all the talk of innovation, ideas that are unpopular are too often dismissed as unworkable.

The problem here is a failure to distinguish between workable ideas, which are unpopular because they have a cost to those of the group, and popular ideas that are technically unworkable. “Taxing the rich” is always popular because few in any society or group are rich; it’s also generally less effective in practice because the truly rich have enough resources to avoid taxation or leave the society, and the practice is almost always detrimental to society because the tax burden falls most heavily on the productive upper middle class or lower upper class [depending on definition] who are the group that determines the course and success of a society. Taxing everyone at a lower rate works better in raising revenue and in allocating resources, and is actually “fairer” because taxes fund general services used more intensively by the non-rich. Unfortunately, flatter tax rates are highly unpopular, and so the general compromise consensus is to keep tax rates at a point where the upper middle class doesn’t scream too much, while not taxing the majority of the populace enough to adequately support the services that they demand. The result is that government barely squeaks by in times of prosperity and faces either ruinous deficits or drastically reduced services, if not both, in economically hard times.

Then, add in our modern communications technology, as I’ve previously discussed, with niche marketing and self-identification, and we’re getting massive societal polarization as various group consensuses harden into total intractability, in effect creating social and political group anarchy without even the benefit of individual creativity.

All those for “natural” consensus…?