The other day, I realized that I needed to change some details on a bank account and to switch to another class of account. While the representatives with whom I talked were knowledgeable and helpful, the process took close to two hours. Why? Because of the combination of federal regulatory and bank/federal security requirements, even though I’ve been a customer for more than thirty years. They could not legally use the information on file. Every bit had to be re-verified, and I had to listen to several federally required disclosures.
What’s interesting about this is that it takes far less time to open a new account than to make changes to, or close, an existing account.
I understand the need for such precautions, and, unfortunately, they’re necessary, in today’s modern economy, where bank accounts can be hacked and identities stolen. But it’s essentially a “modern” problem. Too many people have no realization that the first true credit card wasn’t issued until 1958 [although that’s in the dark ages for most people].
The simple fact was that, if someone wanted to buy something, they had to pay cash for it. Banking was strictly local. There were essentially only three types of financial crimes, high-level stock and financial swindles, embezzlement, and bank robberies. The growth of commercial credit, amortized mortgages, and, finally, the internet changed everything… because the user convenience and availability also increased access for criminals, with the result that the FTC estimates financial crimes in the U.S. cost the victims $50 billion annually.
And that’s despite all the security systems and procedures.
The bottom line is that when a society gets wealthier and technology improves, there’s more to steal and more ways for criminals to do so, and that means that simple matters like changing accounts become far more complex and time-consuming…and that requires more time and effort.
I don’t know about you, but it seems to me that improved technology results in my having less and less free time and being required to deal with more and more minutiae every year.