Last Sunday, I made a trip to the local KFC outlet for our annual fast-food fried chicken fix. When I arrived inside, I was greeted by an enthusiastic server – male, twentyish, Caucasian, speaking unaccented Utah American, asking for my order. I told him, very distinctly, that I wanted, “Two two-piece meals, extra-crispy, each one with a wing and a breast, one with coblet and wedges, the other with wedges and macaroni and cheese.”
He immediately told me that it would be a ten minute wait for the original recipe thighs and wings. I pointed out that I’d ordered wings and breasts. He said that I’d still have to wait for the wings. I pointed out that I’d ordered extra crispy, not original recipe.
All I’d said to him was my order. I was the only customer. I was polite. I didn’t whisper, and I didn’t yell. Why wasn’t he listening? He wasn’t wearing IPod earphones.
One of the reasons I carry a list of my books in print with me to signings and conventions is because I’ve learned that even many readers can’t remember what I said a few minutes before. I don’t remind them of this, not when my objective is to sell more books. I just circle the book in question on the list and hand them the paper.
My wife had to tell a clerk at a local store three times what pieces of dinnerware she wanted ordered, and then had to call back three times because the order had somehow been forgotten.
I’d like to think that these are unusual occurrences. Unhappily, they’re not. Every teacher in my wife’s department reports happenings like this, day after day. Students ask, “When was that due?” not three minutes after they’ve been told, sometimes when the date is also on the assignment sheet right in front of them.
On a related note, I’ve also seen at least five different reports in the media stating that rates of criminality don’t differ at all between American citizens and illegal immigrants. Yet, time and time again, I see anti-immigrant rhetoric deploring the higher crime rates of immigrants… or claims of higher crime rates in Arizona at the same time that the FBI has listed Phoenix as one of the five safest cities in the United States. Yes… I know that certain border communities have higher crime rates… but that’s like claiming American citizens are more prone to crime because certain sections of New York City or any other large American city have high crime rates.
Has the proliferation of blackberries, Iphones, and the like resulted in acute hearing loss, or accelerated attention deficit disorder? Impaired short-term memory loss?
Or is it because, with modern communications, we can increasingly tune out anything we don’t want to hear, immerse ourselves only in the music and news that suits us, and refuse to talk to anyone except those on our personal e-communications net?